EVERYTHING BEFORE YOU ORDER
Organized by where you are in the buying process — from your first inquiry to after the container lands.
What is your minimum order quantity (MOQ)?
For stock items, MOQ is typically one carton per SKU. For OEM/private-label orders, MOQ is usually 1,000 pcs per item, depending on the product.
Can I start with a small trial order?
Absolutely. Many customers start with a small stock order or a sample batch to evaluate quality. Sample fees are refundable against your first bulk order.
How do I get a quotation?
Send us your product list or requirements via our RFQ form, WhatsApp, or email. Include target quantity and branding needs — you’ll receive a detailed quote within 24 hours.
Can I order mixed products in one container?
Yes — this is our specialty. We regularly consolidate 10–30 SKU in one container, so you can test multiple products without filling a container with one item.
Do you offer private label / OEM branding?
Yes. Custom logo printing, blister card and box design, custom colors, and barcode/EN number printing. Send us your brand requirements and we’ll handle the rest.
What is the OEM process?
1) Share requirements → 2) Approve samples with your logo → 3) Production with in-line QC → 4) Ship & restock. We guide you at every step.
How long do samples take? Is the fee refundable?
Samples ship in 3–7 days. The sample fee is fully refundable against your first bulk order. For existing customers we often send samples free.
Can you match a product we already sell?
Frequently yes. Send us a sample or photos and we’ll match or improve it, including your tooling, colors, and packaging.
What certifications do you hold?
We provide GS, CE, and ISO 9001 certificates, plus BSCI audit reports. Certificates can be shared before ordering.
How do you inspect quality before shipping?
Every order undergoes a pre-shipment AQL 2.5 inspection with photos and a written report. Third-party inspection (SGS, BV) is always welcome at our factory.
Can you provide test reports?
Drop tests, torque tests, and salt-spray tests are available on request for specific products. Full documentation (CO, packing list, invoice) ships with every order.
What is your production lead time?
Stock items ship in 7–15 days. OEM orders take 25–40 days including production and custom packaging. We confirm exact lead time in every quotation.
What are your shipping terms?
We deliver FOB Ningbo/Yiwu as standard. We can also arrange CIF, CFR, or door-to-door logistics with full export documentation.
What payment methods do you accept?
T/T (30% deposit, 70% against copy of B/L) for regular orders, and L/C at sight for larger or repeat orders. We can discuss terms based on order size.
What if a product arrives defective?
We replace defective items on your next shipment or issue credit. Our goal is a zero-surprise relationship — that’s why we inspect so carefully before loading.
Do you support reorders and restocking?
Yes. We keep your product specs and branding on file, so reorders are faster. Our bonded warehouse holds popular SKU for quick restocking.
STILL HAVE QUESTIONS?
Our export team is happy to help — in English, with honest answers. No question is too basic.
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